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For more information regarding the voluntary recall of specific aerosol sunscreen products, please click here,
and to request a refund, please fill out this form.
***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.***
For more information on the voluntary recall of products please click here.
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No. All our lotions, sticks and face mist sunscreens and sunless tanning products are not impacted by this voluntary recall. NEUTROGENA® Wet Skin aerosol sunscreens are also not part of the recall.
Back to TopWe initiated this voluntary recall out of an abundance of caution. Our medical safety team worked with external experts to conduct a health and safety assessment of these aerosol sunscreen products. Daily exposure to benzene in these aerosol sunscreen products at the levels detected in our testing would not be expected to cause adverse health consequences.
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Back to TopPlease contact us at 1-888-984-2464, or through our Contact Us section.
Back to TopTo redeem a promotion, simply enter the code you received in the box titled "Offer Code" during the checkout process. Please note only one offer code can be applied per order.
Back to TopSome of our offers are only valid for a limited time. But we're always adding great new offers to our site, so make sure to check back often.
Back to TopStock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.
Back to TopYou can check on the status of your order by clicking on the Order History page in the 'My Accounts' section of our online store.
Back to TopYes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.
Back to TopOrders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:
Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.
***Due to the impact of COVID-19 and increased order volumes, orders may be delayed.***
Back to TopTo edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.
Back to TopTo edit your billing and/or shipping address, follow the directions above in "Where do I make changes to my account?", and select the "Address Book" section. Once you're there, you'll be able to add, edit, or remove addresses used for billing and shipping.
Back to TopIf for any reason you are not completely satisfied with your Neutrogena.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by Neutrogena.com unless there was a shipping error or product damage. More details.
Back to TopNeutrogena.com accepts the following forms of payment:
Your credit card will not be charged until your item is shipped.
Back to TopWe periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact Neutrogena Customer Service at 1-888-984-2464, or through our Contact Us section.
Back to TopWe limit the quantity to 10 units for any single product per order. If you would like to purchase more than 10 units of one product, please contact our customer service team and they would be happy to assist you.
Back to TopClick here to sign up for our email newsletter. Once registered, you'll be able receive emails about new products, special promotions, and exclusive offers for subscribers.
Back to TopYou can unsubscribe from the Neutrogena mailing list at any time. Simply select the "Unsubscribe" link at the bottom of any Neutrogena email communication.
Back to TopYou can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.
Back to TopIf you have a question that's not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page.
Back to TopMost promotions will NOT be able to be stacked. We will be offering some of the best deals you’ll see all year!
Back to TopOffers are only good while supplies last. There are limited quantities of some products, so don’t wait!
Back to TopOrders cannot be canceled or edited once they are placed on the website. You can contact customer service for assistance on your order.
Back to TopPromotions will only be valid for the day that you place your order. If you cancel a previous order and want to re-order, there is no guarantee that the same items will be in stock or available on a different day.
Back to TopIf there is a “Free Gift with Purchase” promotion occurring, the Free Gift will be automatically added to your cart once conditions of the offer are met. Check your cart for the Free Gift before checking out to see that the item is included.
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